Privacy Policy

Introduction

Look, we get it - nobody actually enjoys reading privacy policies. But here at Jade Crest Hollow, we think you deserve to know what happens with your info when you book a stay with us or just browse around our site.

This policy lays out everything in plain English (well, as plain as legal stuff can get). We've been running this mountain retreat since way back, and we've always treated guest privacy like we treat our hiking trails - with respect and care. Whether you're booking a spa day, planning your wedding here, or just checking out our farm-to-table menu, this policy applies to you.

We operate under Canadian privacy laws, specifically PIPEDA (Personal Information Protection and Electronic Documents Act), which means we've got some pretty strict rules to follow. That's actually good news for you.

What Information We Collect

Alright, let's break down what info we actually gather when you interact with us:

Personal Identification Details

When you make a reservation or reach out to us, we'll need your name, email address, phone number, and mailing address. Pretty standard stuff - we can't exactly confirm your booking without knowing who you are, right? If you're celebrating something special, you might share your birthday or anniversary date with us too.

Payment Information

Credit card details, billing address - the usual payment stuff. But here's the thing: we don't actually store your full credit card numbers on our servers. That sensitive data goes straight to our payment processor who handles it way better than we could. We just keep the last four digits for reference.

Stay Preferences & History

We keep track of your booking history, room preferences (like if you loved that corner suite with the mountain view), dietary restrictions for our restaurant, spa treatment preferences, and any special requests you've made. This helps us make your next visit even better than the last one.

Technical Data

Your IP address, browser type, device info, and how you navigate through our website. This isn't about being nosy - it helps us figure out if our site's actually working properly and where we can make improvements.

Communications

When you email us, call, or chat with our team, we might keep records of those conversations. It's not weird - it just helps us remember what we talked about and follow through on any promises we made.

How We Use Your Information

So what do we actually do with all this info? Here's the honest rundown:

Processing Your Bookings - Obviously, we need your info to actually reserve your room, confirm your spa appointments, handle your event planning, and make sure everything runs smoothly during your stay.
Personalizing Your Experience - Remember that corner suite you loved? We do too. We use your preferences to make recommendations and tailor your next visit to what you actually enjoy.
Keeping You in the Loop - Sending booking confirmations, pre-arrival info, occasional updates about what's happening at the retreat, and yeah, sometimes special offers if you've told us you want them.
Making Our Services Better - We analyze how folks use our website and services to figure out what's working and what needs improvement. Nobody's perfect, and we're always trying to do better.
Legal Stuff - Sometimes we have to keep records for accounting, taxes, or to comply with Canadian hospitality regulations. It's not exciting, but it's necessary.
Safety & Security - Protecting our property and ensuring the safety of all our guests. This includes things like security footage in public areas and fraud prevention.

Cookie Policy

Cookies aren't just the delicious things we serve in our restaurant - they're also little bits of data that our website stores on your device. Here's what you need to know:

Essential Cookies

These are the ones that keep our website actually functioning. They remember you're logged in, what's in your booking cart, and basic stuff like that. You can't really turn these off if you want the site to work properly.

Analytics Cookies

We use these to see which pages get the most visits, how long people stick around, and where they're clicking. It's anonymous data that helps us improve the site. You can opt out of these if you want.

Preference Cookies

These remember your choices like language preferences or whether you want the site in dark mode. They just make your life easier when you come back.

Marketing Cookies

These track your browsing to show you relevant ads. We're pretty light on these, honestly. You can definitely opt out through your browser settings or our cookie banner.

Managing Cookies: Most browsers let you control cookies through their settings. You can block them, delete them, or get a notification before they're set. Just know that blocking essential cookies might make parts of our site not work right.

Third-Party Services

We don't do everything ourselves - we work with some trusted partners to deliver the best experience. Here's who gets access to what:

Service Provider	What They Do	Data Shared
Payment Processors	Handle credit card transactions securely	Payment info, billing address
Email Service Provider	Send you confirmations and updates	Email address, name, booking details
Analytics Platforms	Help us understand website usage	Anonymized browsing data, IP addresses
Booking System	Manage reservations and availability	Contact info, stay dates, preferences
Cloud Storage	Securely store guest information	All data we collect (encrypted)

All these partners are bound by strict confidentiality agreements and are required to comply with Canadian privacy laws. We don't just hand over your data to anyone who asks - these are carefully vetted companies that take privacy as seriously as we do.

How We Protect Your Data

We take security pretty seriously around here. After all, you're trusting us with sensitive info, and that's not something we take lightly.

Encryption

All data transmitted through our website is encrypted using SSL/TLS technology. That's the same level banks use.

Access Controls

Only authorized staff members who need access to your information to do their jobs can actually see it. Everyone's trained on privacy protocols.

Secure Storage

Your data lives on secure Canadian servers with regular backups, firewalls, and intrusion detection systems.

Real Talk: No system is 100% hack-proof. We do everything we can to protect your info, but if there's ever a breach that affects your data, we'll let you know right away and tell you what steps to take. That's not just good practice - it's required by law in Canada.

Your Privacy Rights Under Canadian Law

Under PIPEDA and British Columbia's privacy laws, you've got some solid rights when it comes to your personal information. Here's what you can do:

You can ask us what personal information we have about you. We'll provide it within 30 days (usually faster). There might be a small fee if the request is super complex, but we'll let you know upfront.

If we've got something wrong about you, just let us know and we'll fix it. This includes updating old contact info, correcting spelling mistakes, or updating preferences.

Want us to delete your data? You can ask. We'll do it unless we're legally required to keep it (like for tax records or if there's an ongoing legal matter). We'll explain if we can't delete something.

Don't want marketing emails? No problem. There's an unsubscribe link in every promotional email we send. You'll still get important stuff like booking confirmations, though.

You can request a copy of your data in a commonly used format. Great if you're moving to another service or just want a backup of your booking history.

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